All recruitment and selection practices comply with relevant legislative requirements. Appointments are competency-based. We use updated job criteria and specifications provided by the client as the basis of question formulation. Tests and assessments are consistently and objectively used in conjunction with other measures of screening. Some of the qualities we seek in our Associates are:
- Employee profiles are determined by the applicable job descriptions and unit-specific requirements.
- Associates must be fluent and well versed in English.
- Associates must be from the local community for practical and social development reasons.
- Associates must display a tendency to be well-groomed and must be friendly, polite and courteous when dealing with guests.
- Associates must be passionate about service.
Criminal, credit and reference checks shall be conducted where necessary and justifiable with due regard to the rights of privacy and confidentiality of the candidate and the referee. Reviews are conducted on a regular basis and further enhance our modus operandi by always ensuring the highest standards of professional service.
Our policy and procedure prior to employment includes:
- Standard interviews
- Criminal checks
- Reference checks
- Evaluation and consultation with security to ensure associates do not have previous records
- Checks with other hotels to ensure associates have not been convicted at those hotels
