Our associates are selected with the highest level of schooling, with a particular emphasis on the correct attitude and skill. To ensure that our service promise is backed up by our delivery, we aim to train and develop associates to display and execute the knowledge and skill sets required to ensure service excellence.
We believe that there is no better place to train associates than on-site. Our contract managers, under the expert guidance of the Hotel’s Management Team, carry out ongoing training on and off the job. By means of offering both practical and theoretical training we promote the development of a skilled workforce. A structured training plan can be formulated to ensure that the highest level of service is provided and specialised training will be done at the discretion of Platinum or on request of the Client establishment.
Where experienced associates are sourced, it is anticipated that two days of on-the-job training is provided before commencing duty. Untrained, inexperienced staff will undergo five days on-the-job training. All associates are paid the applicable hourly rate per job category whilst undergoing training, be it on or off site. Furthermore, assessments are done on a daily basis where our contract management team works closely with the client to ensure that set Standard Operating Procedures are adhered to. Service delivery shortfalls are then highlighted and focused training sessions are conducted to address these shortfalls immediately.
Associates are both the establishment and Platinum Hospitality’s largest asset, and growth and development is top priority. Wherever it is deemed possible, associates will be given the opportunity to grow within the organisation.
By following the RASCI theory, development, growth and success is guaranteed and by encouraging senior associates to apply On Job Training Methods it ensures buy-in from junior associates and they are seen as more than just juniors but as ambassadors for the establishment.
The RASCI Theory is Responsibility, Accountability, Support, Communicate and Information.
